We offer multiple kinds of support

• Email support (free with membership)
• Support pages in member workspaces (free with membership)
• Telephone/Skype/Screen-sharing support ($75/half-hour)
• Installation of DITA Publishing System on your IT department servers ($3000)
• Telephone/Skype/Screen-sharing support for Hosted and Turnkey DPS($150/hour)

We offer a number of tools for members to collaborate with one another and with DITA Mentors to provide mutual support.

• Members can share their workspaces with others to collaborate or to facilitate mentoring.
• Support pages offer threaded comment discussions (members can subscribe to a page to receive notices of changes by email).
• Web presentations that can be driven (slide advance, pause, etc.) by any member attending an online meeting.
• Telephone conference meetings using the free phone bridge at freeconference.com. We can also bridge in a Skype conference call so international attendees can avoid telephone charges.
• Our screen-sharing tools support up to 6 people in a meeting. We are now using the open-source screen sharing tool Real VNC, which allows remote computer access for training at support.ditausers.org. There are also Macintosh versions from Chicken of the VNC. (Downloads below.)
• We have tools for meeting recordings, so we can archive meetings for others to download.

Here are links to the VNC clients and servers for Windows and Macintosh platforms.

• Windows
  • Download Client from DITA Users
  • Download Server from DITA Users
  • RealVNC website
• Mac OSX
  • Download Client from DITA Users
  • Download Server from DITA Users
  • Apple site

To arrange an online screen-sharing support session:

1. Go to the shop and purchase your support (in half-hour increments)
2. Call 617-876-5676 or email us to arrange a time for your support session
3. You will be given a call-in telephone number and a password for your support login
4. (Others may join the session, using the same password)
5. A few minutes before the scheduled session time, download the appropriate VNC client from the list above
6. When prompted for a server address, enter support.ditausers.org
7. Call the support telephone number (usually 617-876-5676)
8. When they tell you to, enter your password
9. The support team has just a few seconds to accept your screen-share request
10. When they accept it, the support screen appears in a window on your computer